Help Desk Support

Help Desk Support

UBX Help Desk Support program is designed to provide single point of contact for user in troubleshooting. Our program resolves end user technology issues and addresses the client’s requests for technical assistance in the most time efficient manner.

We provide Laptop/Desktop Computer Hardware and Software Installations, Repair, Troubleshooting, Data Backup & Restore, Smart Camera Surveillance, Email Solutions both onsite and cloud based (Office365 & G-suite). All these mentioned services are just to name a few, apart from these we provide all the latest standard industry support encompassing Help Desk Support.

Our Staff is highly trained in providing in-time support to meet SLA as per best practices in industry. We are well-versed in handling high ticket volume by ticket tracking processes and work on highly organized strategic schedules.

UBX team is well trained in effectively and efficiently supporting many end user products, including but not limited to:

  • Microsoft Windows Operating Systems (Win7, Win 10, Server 2014, 2008 & 2003)
  • Microsoft Office
  • Adobe Software Product Line
  • Anti-Virus Software
  • Cannon ImageRunner Enterprise Level Printer
  • Remote Control Products
  • Cloud Based Phone system
  • Cisco Unified Communication
  • Cisco UCCE (Unified Contact Center Enterprise)
  • Sonicwall Firewall
  • Active Directory and Microsoft Azure
  • Networking Equipment (Switches & Routers)